Privacy Policy

At Production 19, your privacy matters. Whether you're browsing our website, booking studio time, uploading creative assets, or working with us on a production, we are committed to protecting your personal data with integrity and transparency.

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​1. Introduction

Production 19 ("we", "our", or "us") is a creative media studio based in San Francisco specializing in video production, food visual design, studio space rental, and multimedia solutions. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, engage with our services, or provide materials for creative work.

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By using our website or services, you agree to the terms outlined in this policy.

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2. Information We Collect

2.1 Personal Information

We collect personal information you voluntarily provide, including:

• Name, email address, phone number

• Billing or shipping addresses

• Payment details

• Project-related files (e.g., images, footage, scripts)

• Studio booking information

• Social media handles (if voluntarily submitted for collaboration or promotional use)

This typically occurs when you:

• Inquire about our services

• Book a studio space

• Upload media or reference files

• Subscribe to updates or complete a contact form

2.2 Non-Personal Information

We also collect non-personal data through cookies and analytics tools:

• Browser and device type

• IP address

• Pages visited and time spent on site

• Referring or exit URLs

This helps us understand how visitors interact with our website and improve performance.

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3. How We Use Your Information

We use your information to:

• Communicate with you about inquiries or bookings

• Deliver creative services and project assets

• Send relevant updates or promotional offers (opt-out available)

• Operate and improve our website functionality

• Maintain booking records and process payments

• Comply with legal or regulatory requirements

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4. How We Share Your Information

We do not sell your personal data. We may share your information with:

4.1 Trusted Service Providers

Such as:

• Payment processors (e.g., Stripe, Square)

• Project management platforms (e.g., Frame.io, Dropbox, Google Drive)

• Print and delivery vendors for menu design or studio deliverables

• Email platforms for newsletter delivery

These vendors are contractually obligated to protect your information.

4.2 Legal Obligations

We may disclose information when required by law or lawful authority (e.g., subpoenas, court orders).

4.3 Business Transfers

If Production19 is involved in a merger, acquisition, or asset transfer, your information may be transferred accordingly.

 

5. Data Security

We implement administrative and technical safeguards to protect your data. However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

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6. Your Rights & Choices

6.1 Access & Corrections

You may request to review or correct your personal data by contacting us directly.

6.2 Marketing Preferences

You may opt out of promotional emails at any time by clicking the "unsubscribe" link or contacting us.

6.3 Cookies

You can manage cookie settings through your browser preferences.

6.4 GDPR & CCPA Compliance

If you are a resident of the EU (GDPR) or California (CCPA), you may:

• Request access, correction, or deletion of your data

• Request to limit use of your data

• Contact us to exercise your legal rights at: info@production19.com

We honor all valid requests under applicable data privacy laws.

 

7. Data Retention

We retain personal data only as long as needed for:

• Ongoing or completed projects

• Legal compliance

• Archival and reference purposes (e.g., portfolio inclusion with your consent)

Uploaded creative files and customer information are routinely reviewed and purged after project completion, unless otherwise agreed upon.

 

8. Third-Party Links

Our site or portfolio may link to third-party platforms (e.g., Vimeo, Instagram, client pages). We are not responsible for their privacy policies. Please review their terms independently.

 

9. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children.

 

10. Updates to This Policy

We may revise this policy periodically. Changes will be posted on this page with an updated revision date. Your continued use of our website or services indicates acceptance of the revised policy.

 

11. Contact Us

If you have any questions or requests regarding your data, contact us at:

Production 19
Email: info@production19.com
Address: 2121 19th Ave, Suite 102, San Francisco, CA 94116
Website: www.production19.com

 

12. Acceptance

By using our site or services, you acknowledge that you have read and agree to the terms of this Privacy Policy.